Gransino Privacy Policy

At Gransino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use our services. By using Gransino, you agree to the practices described below.

Information We Collect

When you create an account or use our platform, we collect several categories of information necessary to provide you with a safe and personalized gaming experience. We at Gransino gather this data directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or identity verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather identification documents during verification, including proof of identity and proof of address, as required by our license in Costa Rica
• We track your gaming activity, including deposits, withdrawals, bets, and bonus usage, to maintain accurate account records
• We record technical information such as your IP address, device type, browser, and operating system
• We use cookies and similar technologies to understand how you interact with our site
• We may collect communication records when you contact our support team via LiveChat or email

Gransino Login and Account Data

Every time you complete a Gransino login, we may log session details such as timestamp, IP address, and device information. This helps us detect suspicious activity, prevent fraud, and keep your account secure. Our Gransino Casino systems also store your preferred currency, language, and communication preferences to tailor your experience across desktop and mobile versions.

How We Use Your Information

Our Gransino platform uses your personal data for several legitimate purposes connected to operating a licensed online casino and sportsbook. We never use your information for purposes unrelated to our services without your consent.

• We use your data to process deposits, withdrawals, and other financial transactions securely
• We use your information to verify your identity, age, and eligibility to play, in line with our license in Costa Rica
• We send you promotional offers, including information about our gransino casino bonus and gransino free spins, where you have opted in to receive marketing communications
• We analyze gameplay patterns to support responsible gambling tools and detect problem gambling behavior
• We use technical data to maintain, troubleshoot, and improve our gransino app and website performance
• We may use your information to respond to customer support inquiries and resolve disputes

Legal Basis and Compliance

We at Gransino Casino process personal data only where we have a valid legal basis to do so, including contractual necessity, legal obligations under gambling regulations, legitimate business interests, and your consent where applicable. Our compliance framework reflects the requirements of our target markets, including Germany, Finland, Norway, Austria, Switzerland, Italy, Hungary, Poland, Czech Republic, Canada, Australia, and New Zealand.

Please note that our services are not available to residents of restricted jurisdictions listed in our Terms and Conditions, including the United States, Russia, and several other countries. Our Gransino team continuously monitors regulatory changes to ensure ongoing compliance in every market we serve.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share certain information with trusted partners who help us operate our services effectively.

• We share payment data with processors such as Visa, Mastercard, Revolut, MiFinity, and cryptocurrency payment gateways to complete your gransino deposit or gransino withdrawal requests
• We share information with identity verification providers to confirm your age and identity
• We may disclose data to regulatory authorities, law enforcement, or auditors when legally required
• We share limited data with game providers such as Pragmatic Play, Playtech, and Evolution-powered studios to enable gameplay and track game-specific promotions
• We may share information with marketing and analytics partners who help us understand site usage and improve our gransino online casino experience

Cookies and Tracking Technologies

Our Gransino website uses cookies to recognize returning visitors, remember your preferences, and analyze traffic patterns. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality, including features related to your gransino login session or saved preferences. For full details, please refer to our separate Cookie Policy.

Data Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, loss, or misuse.

• We use encryption technologies to protect sensitive data transmitted through our systems
• We restrict access to personal data to authorized personnel only
• We regularly review and update our security protocols to address emerging threats
• We store financial information securely when processing your gransino deposit and gransino withdrawal transactions

While we strive to protect your data using reasonable safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Once your account is closed and retention obligations expire, we securely delete or anonymize your data in accordance with applicable law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to legal retention requirements
• You may object to or restrict certain types of data processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team through LiveChat, available 24/7, or by emailing [email protected].

International Data Transfers

As Gransino operates across multiple regions, your data may be transferred to and processed in countries outside your country of residence. Whenever such transfers occur, we take appropriate steps to ensure your information remains protected in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be immediately closed.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our Gransino platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us through our Help Centre, LiveChat, or by emailing [email protected]. Our support team is available around the clock to assist you with any privacy-related concerns.